Manager - Learning & Development - BPO/ITeS

Our client is an India based In-home entertainment and interactive Services Provider.

They are a leading broadband company in India, bringing State of the art Services across the country.

We currently seek L&D Manager who would deliver programs for the business, based on training needs and business requirements.

Key Responsibilities :

- Lead the training need analysis for the business with focus on productivity and building capability for the future

- Collaborate with the central team & SME's to develop training content and enhance existing programs

- Manage budgets & costs related to the training for the business for the financial year

- Study the feedback from the training programs and design post training engagement modules

- Facilitate organization effectiveness & other behavioral trainings

- Provide road map for the training team for the year and regularly track the progress

- Regularly review and update program learning objectives, and implement training to ensure itmeets desired learning outcomes.

- Responsible for managing the dashboards for various programs and tracking the progress of the programs.

Educational & Experience requirements:

- MBA from a reputed institute

- 3 - 6 years of experience

Key Personal Attributes:

- A focused driver with a structured process approach and ability to deliver outcomes

- Passionate about people development, strong communicator, highly energetic with ability to influence & persuade

- Excellent interpersonal skills - High level of proficiency in networking & connecting internally and externally

- Ability to work closely with business leaders by understanding their needs, designing and rolling out programs addressing their needs.