Manager - Learning & Development - BFSI/BPO/IT/ITeS

Summary :

- Be responsible for the Learning and Development mandate for the Gurgaon center as a part of the overall Talent Development approach.

About the role :

The manager, Learning & Development (L&D), is a key member of the Gurgaon SSC HR team.

- The primary responsibility of the role is to work with key stakeholders in finance and technology teams to determine the training needs, develop appropriate training programs based on such needs, manage coordination/delivery of L&D programs in region, identify L&D opportunities based on benchmarks with similar organisations, provide regional administration support, including LMS and other learning tools, FFS, SharePoint management, invoicing, and expenses processing.

Key responsibilities will include :

- Partner with key stakeholders and leaders in the Gurgaon Finance and Technology teams to understand the business environment and people challenges, to identify learning and development needs develop targeted solutions, and drive delivery L&D programs

- Collaborate with key stakeholders in the business services division, accounts payable team and other relevant teams to ensure seamless training delivery

- Communicate with Shared Services HR teams, Regional HR teams, global L&D teams in the development and execution of L&D programs for Gurgaon

- Manage L&D activities prioritizing key initiatives. Manage administration/coordination of pre- and post-program logistics, training facility set up, facility and vendor management, material and resource coordination, attendance and evaluation metrics, etc

- Manage curriculum calendars, monitor budget and costs, and drive annual L&D calendar planning and budget preparation process

- Respond to employee inquiries in a timely and professional manner, help market and communicate appropriate L&D services and curriculum offerings, provide support and directions regarding logistics and L&D tools/systems, gather relevant information from clients to help L&D team determine appropriate solutions and improvements

- Administer/support My Learning (LMS) - set-up, monitor, and maintain L&D programs, set-up business-specific programs and respond to inquiries; assist with reporting and metrics

- Maintain strong vendor relationships to ensure high quality services and cost efficiency, develops strong external relationships/network to identify innovations, new services, and industry best practices

- Align talent development initiatives in line with the talent management principles in order to maintain a healthy leadership pipeline

- Contribute towards organisation wide employee engagement and diversity initiatives

About you :

- You are an experienced person in the human resources domain with relevant experience in managing and driving learning and development initiatives in an MNC environment

- You have a Strong customer service ethic, proactively understanding client requirements and maintaining good relationship with the clients and an ability to work in a virtual global team, and manage cross-border relationships effectively.

We want to hear from you if you have :

- Postgraduate qualification in HR preferred

- 8+ years of relevant post qualification experience including relevant experience specifically in a Learning & Development role

- Experience working in a fast paced and professional environment, preferably shared services / ITeS/ financial services organisations

About us :

- The organisation is a global provider of banking, financial, advisory, investment and funds management services, with offices in 28 countries. We are a uniquely diverse business with deep specialist expertise.

Ruchi

9899002896