Manager - Learning & Development - BPO

Qualities:

- Should possess good command over the English language (verbal and written)

- Should have a pleasing personality

- Should possess excellent facilitation & presentation skills

- Should possess good interpersonal skills to work closely with different stakeholders/ departments

- Should be versatile and open to take up additional responsibilities, initiatives, challenges & projects

- Should possess good planning and organizing skills

- Should have a creative bent of mind.

Roles and Responsibilities:

The person will be involved in the following:

1. Communications and Tracking of the L&OD yearly Calendar

2. Co-ordinating end to end process of all learning programmes

3. Designing brochures, developing content and delivering inhouse training programme

4. Seeking nominations for training progs and managing end to end process of running a training programme

5. Co-ordinating for external training programmes

6. Driving and monitoring the e-learning initiative in the Company

7. Handling the induction process and compliances

8. Feedback evaluations and monitoring impact of programmes

9. Designing and conducting employee engagement and fun at work activities

10. Co-ordinating with HR partners of 3 locations for cascading engagement and training initiatives 11. Designing and conducting organization wide surveys

12. Working on monthly reports and analysis

13. Designing and executing Rewards and Recognition programmes for the Company.

14. Being involved in employee feedbacks, townhalls, focused group discussions.

15. Managing all POSH related activities of communications, quarterly meetings etc.

Academics and Experience:

- Must be a postGraduate

- Minimum of 5+ years of overall industry experience in any HR role or BPO industry

- Minimum of 2+ years of classroom or Virtual training delivery experience