Manager - Learner Engagement - Online Courses

- We are looking for an experienced Manager, Engagement to drive learner engagement in Harappa courses. The synoptic expectation of this role is to take complete ownership of customer success measured by increased NPS, client retention, completion rate and better learning outcomes.

- You are a great fit if you enjoy creative communication, excel in account management and are keen to be part of a vibrant start-up journey.

Role :

- Own strategic customer relationships by ensuring customer success as you drive activation, adoption and completion of courses of varied cohorts

- Active engagement with learners to understand their context, challenges, friction points and aspirations

- Responsible for setting up and scaling online value-added services (complementing the core online courses) across campus and corporate

- Develop programs to increase engagement by partnering with cross-functional teams like business development, design and special ops to facilitate learner success

- Data analysis to ascertain cohort learning trends and patterns to initiate and lead systemic learner engagement campaigns

- Curation of contextualised nudge messages to drive day to day learner communication

Requirements :

- Bachelor's degree/PG with 3+ years of account management experience (preferably in customer success domain) with demonstrated success in customer engagement and retention

- Strong sense of customer empathy and customer-centrism

- Demonstrated analytical ability backed by creative thinking

- Roll up your sleeves attitude to thrive in a highly dynamic environment