Manager - Knowledge Management - BPO/KPO

Manager - Knowledge Management

Role :

- Liaise between KM and business functions and manage multiple projects

- Build and maintain strong business relationships with businesses

- Drive contribution and consumption of content on all KM platforms

- Ensure quality of content on KM platforms

- Provide consultation for deploying KM programs and systems

- Conduct pieces of training on KM products and platforms

- Collaborate with Global team to understand and drive relevant projects and good practices in India

- Facilitate project requirements; capacity planning and prioritization

- Track the progress of projects against the plans

- Organize and conduct governance meeting, record minutes/actions.

- Publish project status reports

- Create insightful reports for senior leadership

- Person should be open to learn, experiment and innovate

Qualifications/Skills :

- BE /MCA /BCA

- MBA would be an added advantage

- 6-8 years of KM experience

- Solid verbal and written skills

- Must be able to make powerful MS power point decks

- Must be a team player with excellent team management skills

- Hands-on with technology viz: SharePoint 2013, Adobe Experience Manager (AEM), SQL database, html5, javascript

- Have good understanding of social media viz: tweeter, LinkedIn etc.