Manager - Key Accounts Management - IT

Urgently need Manager - Key Accounts Management for our Client.

RESPONSIBILITIES :

- Function as the main contact person for the blue-chip clients

- Provide CRM project implementation consulting

- Development and maintenance of strong and trustworthy relationships to important clients

- Ensuring the compliance of the customers' needs and wishes as well as of their time schedule

- Reception of new requests, order modifications as well as complaints by the respective clients

- Analysis and identification of upcoming needs and opportunities

- Attendance of meetings with the key accounts and presentation of current offers

REQUIREMENTS :

- Degree in business or any other related field

- Consulting experience in CRM implementation (functional)

- Large CRM implementation experience of products like Siebel, Microsoft, oracle

- Experience in the field of account management advantageous

- Well-developed communication as well as presentation skills

- Excellent customer-orientation and networking skill

- Ability to successfully negotiate about business conditions

- Ability to oversee all details of concurrently running projects

Experience Level : 9 - 11 Yrs

Job Location : Mumbai