Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
16/08 Ayush Sharma
HR Consultant at Skillventory

Views:110 Applications:33 Rec. Actions:Recruiter Actions:0

Manager - Key Account - Voice/Telecom/IT (1-4 yrs)

Delhi NCR/Gurgaon/Gurugram/Noida Job Code: 1140414

Key Account Manager - Voice


Key Responsibilities:


- Develop new leads from new / existing accounts, coordinate kick off meetings, review customer requirements, identify Business capabilities for designing resolutions, ensure preparation of RFS and project take-off.

- Ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the overall profitability for an account.

- Develop Enterprise Account based strategy i.e. understanding the existing IT/telecom solutions and proposing solutions to maximize share of business

- Understand the business, market needs and the competitive environment of the client

- Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control

- Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction.

- Help move the account over the continuum and get certification from the customer.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.