Business Consultant at Purplepath Solutions
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Manager - Key Account/Sales - BFSI (6-10 yrs)
Roles & Responsibilities:
- This will be a sales enablement and a medium to high visibility role.
- This person will be responsible for managing and driving end-to-end operational activities of the regional sales team
- The person will also be responsible to independently respond to and coordinate with merchants after getting the context from account managers (wherever required) within defined SLAs.
- Ensuring merchants are updated on the progress of the open tickets and take the tickets to logical closure/conclusion with the merchants
- To achieve the above, this person will have to coordinate with multiple support functions including but not limited to FinOps, Legal, Banking Ops, Biz Ops, Activations etc.
- The person will report into the regional head and will have to support the account managers in the respective region
- Person should have excellent documentation and tracking skills including but not limited to excel, word, internal tools such as Freshdesk, Slack etc.
- Should be able to think, understand the issue/problem statement and logically drive closure of tickets internally after coordinating with teams.
- Will be responsible to update various forums and channels on progress of various tickets.
Minimum Qualifications
- Good understanding of payment processes or similar complicated domain is preferred
- Exposure to working in a fast-paced, high-pressure, multiple stakeholder environment is a must
- Excellent Excel and Word skills with ability to learn new tools
- Good communication skills are a must.
- Ability to coordinate and manage senior stakeholders on the merchant/client side is a must
- Bachelor's/Master's degree in any discipline
- 6+ years of experience working in a professional setup
Location: Bangalore
Salary offered: 11-15LPA
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