Manager - Key Account/Sales - BFSI

Roles & Responsibilities:

- This will be a sales enablement and a medium to high visibility role.

- This person will be responsible for managing and driving end-to-end operational activities of the regional sales team

- The person will also be responsible to independently respond to and coordinate with merchants after getting the context from account managers (wherever required) within defined SLAs.

- Ensuring merchants are updated on the progress of the open tickets and take the tickets to logical closure/conclusion with the merchants

- To achieve the above, this person will have to coordinate with multiple support functions including but not limited to FinOps, Legal, Banking Ops, Biz Ops, Activations etc.

- The person will report into the regional head and will have to support the account managers in the respective region

- Person should have excellent documentation and tracking skills including but not limited to excel, word, internal tools such as Freshdesk, Slack etc.

- Should be able to think, understand the issue/problem statement and logically drive closure of tickets internally after coordinating with teams.

- Will be responsible to update various forums and channels on progress of various tickets.

Minimum Qualifications

- Good understanding of payment processes or similar complicated domain is preferred

- Exposure to working in a fast-paced, high-pressure, multiple stakeholder environment is a must

- Excellent Excel and Word skills with ability to learn new tools

- Good communication skills are a must.

- Ability to coordinate and manage senior stakeholders on the merchant/client side is a must

- Bachelor's/Master's degree in any discipline

- 6+ years of experience working in a professional setup

Location: Bangalore

Salary offered: 11-15LPA