Manager - Key Account - BFS/Education

Key Account Manager

Responsibilities:

- Work closely with Account Managers and Launch Managers on a successful post-sales handoff

- Maintain (and improve) a standard onboarding framework to use with clients

- Design and pitch launch plan to the employers

- Oversee launch activities ; virtually or in-person (as part of QA)

- Ensure launch plans for every employer are set up correctly and manage the hand-off to Marketing for further campaigns and engagement

- Be prescriptive in guiding and educating clients through their adoption and roll out during the onboarding time frame

- Monitor initial usage and proactively review with the marketing team

- Ensure clients achieve their initial value

- Constantly optimize processes to speed time to value

Qualifications:

- Overall 9+ years of experience with 6+ years of client relationship, client success role

- Excellent project management skills

- Excellent negotiation skills and well acquainted with liaising with decision makers/CXOs/Business Heads

- Strong attention to detail

- Excellent verbal and written communication skills

- Training delivery skills and the ability to communicate new concepts to the next billion users

- Excellent problem-solving capabilities

- 6+ years of experience in a high growth, tech focused environment