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13/08 Sarmistha Ghosh
CEO at Mizizi Management System Pvt. Ltd.

Views:155 Applications:72 Rec. Actions:Recruiter Actions:8

Manager - IT Operations - BFSI (4-8 yrs)

Kolkata Job Code: 840301

IT Operations Manager - BFSI Projects

Job Description/ Responsibilities :

- Optimise merchant engagement lifecycle from onboarding, day-to-day transactional activities, query resolution to crisis management.

- Develop new processes and systems and suggest changes in existing processes and systems as per requirement as it would be a new and evolving platform.

- Achieve business targets for the Operations function

- Play a significant role in long-term planning, with the view to deliver operational excellence.

- Work closely with other teams like Credit, Risk, Accounts, Sales and Sales Support for timely end to end solution management and issue resolution for Merchants.

- Work closely with marketing and sales teams to understand and strengthen organisational lead funnel.

- Ensure that all operational processes are correctly documented in SOPs (Standard Operating Procedures) and have built in control assessments to review their effectiveness.

- Define and execute BCP (Business Continuity Plan) activities.

- Maintain stringent control on quality of Operations & Services and conduct regular audits to check compliance of processes and in case of any gaps, take necessary measures to rectify and close those gaps.

- Have regular sessions with the Operations & Support teams to understand and discuss updates, concerns, and issues to navigate through the day to day activities.

- Set the strategy and roadmap for the team by managing individual and team performance, expectations and goals.

- Drive automation and swift resolution measures in close coordination with the tech team for exponential scaling.

- Ensure the team follows standard operating procedures for all operational functions

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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