Manager - IT Operations

Job Title : Manager - IT Operations

Job Code : J34503

Designation : Manager - IT Operations

Experience:

Degree : Graduate/Bachelors

Company Name :

Company Description :

Our Client is an innovatively simple business solution provider that caters to the needs of the entire pyramid (small to large businesses) for more than two decades. Our Client products are transforming businesses across industry in over 94 countries. In India, Our Client powers 95 of businesses. Our client is used by over 6 lakh businesses across the world. We have 25000+ strong partner network. Our client is Headquartered in Bangalore with 11 regional offices across India and 1 office in Dubai.

Job Location : Bangalore

Key Skills : ITIL and Infra

Job Description : Objective

- To manage complete IT Infrastructure environment and ensure seamless operations by managing team, designing and monitoring information systems for an IT organization.

Key Areas of Responsibility

Operational:

- Responsible for managing 24x7 Service Desk day-to-day operations. Coordinate processes, issue management and end user escalations

- Manage and monitor all key performance indicators and service level agreements to ensure the Service Desk meets all SLAs as per the scope of services

- Develop, support, enhance, execute and enforce key ITIL based service model processes, especially Incident Management and Service Request Management

- Manage servers, Firewalls, Storage & networking

- Safeguard assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.

- Performing routine audits of systems and software.

Desktop/Helpdesk management:

- Handle large data centers

- Managed UPS and related services.

Capacity Planning:

- Responsible for driving the capacity planning process related to the application and regular feedback to the Capacity planning / Data Center team well in advance and follow it up from order to delivery to deployment

Security:

- Implementation of all security policies and guidelines that have been defined for the Service desk and IT team

Infrastructure Operations:

- Network & Security support for LAN,WAN & MAN Link

- Network security compliance (ISEC & Patching)

- Firewall and password policy management

- Server Systems Operations support for Wintel, UNIX & Linux Backup & storage management

- WSUS patch management; Security compliance ISEC & Patch management; Antivirus reporting & management

Internal reporting to the CIO or DGM IT infrastructure.

- Works for the IT infrastructure of the company and provides end user support. NO CLIENTS / NO SERVICES/ NO IT INFRA PROJECTS.

- Service Desk Operations, Data Centres operations, Managing Servers, Firewalls, Data Storage(EMC), Network Security, Virtualisation (VMware) etc is a must.

- 2000 + servers at our client- should have handled high amount of Servers to be fit in our environment.

- Number of employees: 750 to 1500, Mainly look from these Companies, because the person will be responsible for end user support also.

- Communication as well as IT infrastructure fundamentals should be good as the candidate will be expected to communicate with top management.

- Candidate Should know the server setup from scratch (check who setups up the servers from him in the company, his own team or service providers.)

- Candidate Should set up the end to end the Infra.

People:

- Development of the team members, timely reward and recognition, improving employee morale and productivity along with team building.

Kindly contact me on 080 4284 2216 for further information