02/07 Gowtham
Research Associate at Antal International

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Manager - IT Operations (8-10 yrs)

Chennai Job Code: 715801

Manager - IT Operations

Our client is looking for an exceptional Head of IT Operations to lead and enable seamless technology experiences for our global teams.

Roles & Responsibilities:

- Lead, grow and develop the IT Operations organization, scope of which includes: complete user endpoint lifecycle, enterprise Identity management, SaaS vendor management, end-user help desk support, enterprise networking, enterprise audio/visual/video conferencing, G-Suite infrastructure, device management, and inventory management frameworks such as JAMF, Apple DEP, Google MDM, Google Chrome Management.

- Structure and operate a global service desk to support our employees.

- Partner with our Enterprise Security teams to ensure our infrastructure and services are reliable and secure.

- Own IT budgeting and recommend improvements for cost savings. Develop and maintain all reporting and data analysis for IT related spends. Manage all invoices, requisitions and purchase orders for IT.

- Hire, onboard, coach, mentor and develop IT team.

- Act as a consultative partner to multiple functions such as Engineering, Facilities, Finance, HR for catering to our client's

- Overall IT needs.

- Handle technical escalations, provide timely resolution of problems.

- Oversee IT security standards support (antivirus/firewall/patching/two-factor authentication/access) on all endpoints.

- Oversee compliance standards support (recovery/DLP) on all endpoints.

- Work closely with leadership and project teams to prepare for CIO briefings

- Build and rollout reporting templates and dashboards for internal IT use - measuring time spent, cost, and overall value delivered by each department/application and overall IT Operations

- Lead documentation and maintenance of Standard Operating Procedures and best practices.

What we are looking for?

- 8+ years experience in IT Operations, of which 3+ years minimum managing teams.

- Deep understanding of how to manage a global, enterprise laptop fleet.

- Demonstrated leadership ability in building global teams, motivating high performers, and successfully delivering on business requirements.

- Self-starter with ability to manage time effectively, work independently, and deal with ambiguity.

- Solid project management and planning capabilities.

- Exposure to agile methodologies.

- Strong interpersonal and communication skills.

- Experience managing OS platforms, specifically MacOS, Chrome & Windows.

Women-friendly workplace:

Maternity and Paternity Benefits

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