Manager - Internal Audit - NBFC

Manager- Internal Audit

Key Responsibilities include:

- Lead all aspects of operations - Disbursal, Recon (finops), Collection ops, etc. Also, lead Customer service, Customer grievance redressal & other aspects of Customer lifecycle management

- Handle Central operations function, as well as field/ regional operations teams (wherever applicable)

- Lead specific process improvement projects - specifically, to automate parts of lending flow to enable scalability & reliability, such as, EKYC, disbursal automation,

- Work with Business & Product on thinking of product/ process flow with Clients/ Partners, with emphasis on Digital lending

- Be part of team to drive selection & implementation of LOS/ LMS solution

- Develop and implement operational strategies and processes that optimize efficiency, enhance service quality and drive growth.

- Collaborate with senior management team to define and execute the company & overall strategic goals and objectives.

- Manage and direct all operational activities including loan processing, collections, customer service, and disbursements.

- Ensure compliance with regulatory requirements and internal policies and procedures.

- Manage risk and ensure appropriate mitigation measures are in place.

- Lead and mentor a team of managers and supervisors, fostering a culture of teamwork and high performance.

- Identify, analyze, and resolve operational issues to improve overall efficiency and productivity.

- Monitor and evaluate operational performance, analyze data and reports, and implement process improvements as necessary.

- Establish and maintain strong relationships with customers, vendors, and regulators.

- Collaborate with IT and other departments to optimize technology and tools to enhance operational efficiency and effectiveness.