Manager - Insurance Sales - Bank

Job Purpose : 

- Sales Manager is accountable for driving the Channel's objectives within his team. This position reports to the Regional Sales Manager and handles a team of 11 / 16 / 19 / 23 HBL Tele Sales Executives basis their Bands (E1 / E2 / E3 / E4). The SM is responsible for driving Business Volumes, maintaining the required quality of sourcing as described by the Bank, general administration within the Team, Liaison with HBL HR team for recruitment and People Management. 

- SM is also responsible for ensuring compliance or auditory and Regulatory requirement with in his team.

Job Responsibilities(JR) : 

Target Achievement - To achieve the Business Budgets allocated basis Job bands E1 / E2 / E3 / E4.

- To ensure manpower (HBL) capacitation at all times in line with budget.

- To monitor TSE productivity and actively contribute in bringing the TSEs up the Productivity Curve

- To closely monitor the business trends and make amends whenever necessary to arrest deviations in the sourcing patterns and ensure compliance with the Policy

- Adherence to Auditory and Regulatory Mandates - To be 100% compliant on all Regulatory and Auditory Mandates and that the Team conducts business strictly in accordance with due Process Compliance.

- Complaint Management - To investigate into customer complaints and provide reverts to the Channel's Central Team and also the respective Complaints Handling teams towards closure within TAT.

- Interaction with HR & X sell teams - Liaise with the HBL HR for completion of Manpower Modules.

- Interaction with X sells teams with in OCC for lead generation.