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Consultant - Recruitment at ResourceTree Global Services
Views:230 Applications:79 Rec. Actions:Recruiter Actions:55
Manager - Inside Sales - SaaS (8-12 yrs)
- 8+ Years of Experience in UK/European Market from IT/ITes/KPO/BPO background.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Natural relationship builder with integrity, reliability and maturity
- Adaptability and strong problem-solving skills
- Ability to build rapport and collaborate with others within the company and externally
- Tasks, and activities to be undertaken by the position holder:
- Communicating with clients to understand their needs and explain offering value
- Build and strengthen client relationships to achieve long-term partnerships
- Acting as a client advocate with a focus on improving the buyer experience
- Mapping and mining clients organization
- Keeping accurate records pertaining to projects and account notes
- Maintaining updated knowledge of services and solutions
- Resolving complaints and preventing additional issues by improving processes
- Collaborating with internal departments to facilitate client needs fulfillment
- Serve as the main point of contact in all matters related to client concerns and needs
- Outcomes to be delivered by the position holder (mostly KPIs for the role and targets/goals)
- Develop client accounts to initiate and maintain favorable relationships with clients
- Ensure the timely and successful delivery of our solutions according to customer needs
- Developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholder
- Deliver on agreed-upon objectives like revenues, solutions, pilots etc.
- Handle inquiries and requests from customers and address their needs
- Maintaining relationships with existing client accounts
- Generate progress reports for clients and senior leaders within the organization
- Identity upsell, cross-sell, and renewal opportunities
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