Manager - Inside Sales - IT - EMEA & APAC Region

Responsibilities

- As a leader of sales account Managers, you will be responsible for building a new team and for the overall satisfaction, retention and revenue growth of a large book of our customer business. You will also be accountable for the leadership and mentoring of a team of Sales Account Managers, establishing organizational goals and objectives, and monitoring performance, and execution.

- Build and lead a World-class Sales Account Managers team based in India covering EMEA and APAC accounts.

- Onboarding, recruitment, mentoring and training, sales planning and execution.

- Drive APAC and EMEA growth through

- Increase renewal rates and reduce churn

- Expand our revenue in accounts through cross-selling and up-sell

- Drive new business growth through greater advocacy and reference-ability

- Define the segmentation of the customer base and varying strategies

- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

- Measure the Effectiveness of Account Management

- Tracking and monitoring, define and enforce operational and create cadence for review within a team

Desired Skills and Experience :

- 8 to 10 years of experience in Enterprise SaaS software sales across EMEA and APAC.

- 3-4 years of leadership role having direct reports (mandatory requirement)

- Strong empathy for customers AND passion for revenue and growth

- An enthusiastic and creative leader with the ability to inspire others

- Excellent communication and presentation skills

- Relevant Bachelor's degree; preference for computer science or related degrees

- Willing to work in the European and Asian time zone based on account/territory assignment