HR at Career Connects
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Manager - Information Technology - Big4 (10-17 yrs)
Position : Manager - IT - Delhi NCR with Management Consulting Group (BIG4)
JOB RESPONSIBILITIES
- Own the system wide IT business relationship management for India and operational leadership in all topics related to IT services and support
- Manage and drive Run the Business activities, cost management, and transparency at office level.
- Manage Change the Business initiatives - Identify, propose and drive projects to proactively address demand for new IT - solutions, tracking progress and escalating to partner and Global IT leadership when necessary.
- Identify and implement best practices for client team IT support in the India system including putting in place continuous improvement
- Own, drive and ensure IT service delivery metric and KPIs for India on equipment maintenance levels, user satisfaction, case team support and capacity utilization and communicate to senior management
- Ensure effective IT training and consistent employee onboarding processes for all new joiners in India
- Proactively manage IT service budgets for all India offices, identifying where and how to optimize spend, and advising leadership accordingly.
- Actively manage external IT vendor and service provider relationships to identify and achieve optimal service levels and best value to the company.
- Provides status updates and communicates frequently with/to end-users as well as with local, regional and global support and management teams
- ITIL Foundation certified will be mandatory & preferred to have PMP certification
- MCDST (Microsoft Certified Desktop Support Technician) or equivalent work experience.
- Experience troubleshooting Windows 10, Office Suite, Internet Explorer, VPN/network connectivity
- Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including IT Toolbox
- Should be open for Travelling
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