Manager - Human Resources - Hospitality/BFSI/BPO/KPO

QBSS is now hiring Manager - Human Resources. Below is the detailed Job description.

Purpose of the job: Work in close sync with Business verticals, understand the business requirements and work towards optimal planning and scheduling of HR deliverables.

Job Description: (Essential function and responsibilities) concisely stating the overall purpose of the job, the principal role of the job holder and the expected contribution to achieving objectives.

- Responsible for working in close coordination with the Business and HR Leadership to achieve business delivery targets. Key Ownership in implementation of Corporate / Business and location HR strategies within the process, team and adhere to Co. policies / practices.

- Talent Acquisition based on job specification and complete on-boarding process within set TAT.

- Talent management with innovative engagement strategies to focus on reducing attrition through effective employee engagement.

- Will be the single point of contact for employees and managers for people related dimensions.

- Assist HR leadership to ensure effective roll-out of all organization wide HR initiatives.

- Using the inference from the data / trend to develop HR initiatives. Participate in HR reviews and share best practice at a BU level.

- Comply and support payroll processing, audit procedures & Compliance.

- Coordinate and work in tandem with the other HR teams (US & Corporate) in Talent Acquisition, Employee engagement & Learning & Development initiatives based on business requirements.

- Design and formulate HR policies and processes in consultation with HR leadership.

- Create Job Descriptions and Goals of employees in consultation with respective functional leaders/Managers.

- Champion various HR process interventions in Performance Effectiveness Program (QPEP), Rewards and Recognition and Employee development/engagement initiatives.

- Responsible Probation assessment & confirmation process as per the set criteria.

- Maintain, update and implement all HR Procedures and ensure accurate and timely payroll processing.

- Identify the Training needs of the employees during the periodic / annual review & LNA survey. Based on needs identified, prepare the Training calendar for quarter / year & ensure execution as per the timeline.

- Identify the Training resources/agencies to train the employees in the core functions.

- Measure the effectiveness of the training & validate the same through feedback & monthly review process with the help of training SPOCs and Corporate learning development team.

- Generate periodic HR-MIS for Sr. Management.

- Ensure completion of Exit formalities including Clearances, Exit Interview & F & F settlements within the set TAT.

- Monthly Attrition analysis to track and arrest undesirable attrition.

Essential attribute:

- People Management skills

- Good Coaching, Listening, Analytical skills

- Good number orientation

- Strong functional skills in HR area of expertise, ability to resolve conflicts and build teams

- Transparent communication & working style

- Strong functional skills in HR areas of expertise, ability to resolve conflicts and build teams

- Understanding of employment law

- Computer skills especially with MS-Office (Excel, PPT)

Educational Qualifications: MBA/Post Graduate in Human Resources

Work Experience: 8-10 Years.

Other Prerequisites:

- Shift Timing-12:00 -9:00 PM & 1:00-10:00 PM depending on Business needs.

- Team handling experience

- Prior work experience in MNC & matrix organization.

Avani Joshi