Director at JobsLo Consultants
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Manager - Human Resources - BPO (11-17 yrs)
Manager - Human Resources - BPO
- The person should have handled different domains example, Recruitment, Data Management, Onboarding, International Mobility etc.
- Provide functional support and direction to the Managers and Team leaders on customer support needs
- Strong interpersonal people management skills & client management skill
- Ability to work and communicate with people across organizational units and client organization
- Strong decision making skill, ability to think strategically and translate strategy into action plans
- Strong analytical skills with an ability to resolve problem with a win-win negotiation approach Ability to lead people on large, multi-functional efforts Ability to coach & develop people in the hierarchy
- Quality Focus: Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement.
- Thorough understanding of planning, forecasting & scheduling to meet SLAs, Delivery and adherence to the SOW defined parameters
- Operations and Transition Management, developing SLAs / KPIs/Balance score cards/performance dashboards, etc., effective communication and collaboration skills, Team Management skills, Effective Planning & Execution, expertise in managing operations of HR Processes in SSO/BPO organizations, should have participated in or lead transitions from onshore to offshore.
- Develop Digital Transformation strategy to bring efficiency and enhance customer experience.
- Analytical Skills, Presentation skills, solution design expertise / exposure, and proficiency in computer knowledge on MS Office and HR platforms
Responsibilities:
- Managing day to day operations of HR SSO to ensure that all KPI/SLAs are met or exceeded.
- Developing & implementing performance dashboards & balance score cards.
- Maintaining effective communication channels and relationship with the client organizations and other business partners.
- Develop a roadmap of productivity improvement of HR operations managing costs & resources efficiently and in line with external benchmarking standards.
- Actively participate and lead transition of HR processes from other Technical group entities.
- Contribute towards developing future road map & transition strategy
- Ability to influence decisions by logical reasoning based problem solving approach and without having hierarchy relationship
- Ability to manage stakeholders in a multicultural environment and successfully work in timeline driven deliverables will be key success criteria to this role.
- Identifies continuous process improvement opportunities and recommends enhancements to increase efficiencies and/or improve data integrity.
- Drives the HR Automation projects within the Team and closely monitor's status and reports
Skills :
Must have:
- 11-17 years of experience - expertise in managing operations of HR Processes in SSO/BPO organizations,
- Excellent communication, verbal and written
- Trained on Six Sigma Methodology will be additional advantage
- Transition management skills & expertise ONLY from SSO/BPO organizations, MBA in HR
Salary range - 15-20 LPA
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