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22/11 Susanna Jacob
Associate Consultant at Antal International

Views:1957 Applications:122 Rec. Actions:Recruiter Actions:28

Manager - Human Resource - Customer Support Center (8-10 yrs)

Bangalore Job Code: 636279

Roles and responsibilities:

- Managing the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements for new / existing Depts.

- Planning human resource requirements in consultation with heads of different functional & operational areas, conducting selection interviews and induction programs.

- Supervising core HR Generalist profile including Recruitment, Performance Appraisal, Training & Development, statutory compliances & MIS.

- Preparing annual manpower budgeting in line with P & L projection

- Creating structure and functions including benefits, compensation, compliance, staffing and employee relations; ensuring various learning plans and people development initiatives; working in HR Module, Time and Attendance System.

- Planning and implementing various people development initiatives.

- Planning and implementing various retention strategies from time to time include R&R and EE activities.

- Handling and ensure all statutory Compliances with respect various labour laws.

- Conducting HR audit to check hygiene factors are in place.

- Achieving productivity parameters, staff cost % on CS.

- Managing the internal audit / SOP audit scores & 100% BVF clearance for new hires.

- Analyzing operational reports; carrying out discussions with unit and department heads to understand Training needs and organizing induction training for new recruits.

- Obtaining trainees- feedback for determining the effectiveness of training programs & carrying out modifications if necessary.

- Will be partnering with executive management team to resolve performance issues and providing guidance and interpretation of company policy and employment law.

- Assisting in redesigning / formulating processes in HR Dept. as per quality standards.

- Intervention in the IR related issues as and when need arise.

Skills:

- Ability to manage a manpower of 3000+

- Should have experience in handling Bulk hiring / Volume hiring

- Liaise with the Labour related Govt. offices.

- Ability to manage different stakeholders - Departmental heads, Corporate Team, Vendors etc.

- Ability to manage a team of 7-8 members.

Education and experience

- MBA(HR) with 8- 10 years of HR experience in Customer Support (Callcenter).

- Excellent Communication written and oral.

Antal India

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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