Manager - HRSS - FMCG/Consulting Firm

- Partner with Client across all business verticals and locations for smooth & timely execution of specific HR transactions, data management and query resolution in order to drive process efficiency

- Assessing & Simplifying the current internal HR processes. Employee Life Cycle Management.

- Driving change management while implementing HR projects.

- Demonstrate tangible cost saving / process efficiencies and improvement, in areas that effect HR operations (internal / external) covering all employee life cycle processes.

- Position HRSS as a partner to Client by strengthening interfaces with stakeholders across all departments, resolving queries and delivering on key processes/ transactions as per the defined mandate

- Understanding the importance of and able to leverage the value of technology, data and analytics to identify and achieve HR SSC goals.

- Drive high performance standards throughout the teams measuring effectiveness against agreed SLAs and KPIs and providing insight to the team and the organisations stake holders on what is required to improve operations.

- Drive high performance standards throughout the teams measuring effectiveness against agreed SLAs and KPIs and providing insight to the team and the organisations stake holders on what is required to improve operations.

- Develop and seek to improve the HR SSC technology stack looking for innovation opportunities where possible e.g. HR Chat, RPA and AI tools.

- Work with Audit teams internally and externally to ensure adherence to process/data standards but also in line with relevant legal and compliance requirements.