Manager - HR Operations - BPO

Primary Responsibilities : 

- Handle 360 HR operations.

- Lead HR projects like compensation plans revisions.

- Upgradation and updating pre-existing HR practices and policies to suit present and future needs to achieve wholistic development.

- Provision of onsite and offsite HR services.

- Manpower planning and budgeting.

- Oversee our payroll and performance evaluation systems.

- Create, Implement, Revise new processes, policies and procedures within the organization.

- Implementing functional HRMS and internal databases.

- Setting of KRA/KPI for Senior and Middle Management.

- Planning and executing recruitment and selection strategies.Track key HR metrics like cost per hire and retention rates.

- Managing Client of various domains for HR related mandates. Act as a consultant to clients regarding policies and procedures.

- Bridge between the management and employees.

- Report to the management and provide decision support.

COMPETENCIES/SKILLS: 

Preferable Skills: 

- MS office proficiency

- Leadership abilities

- Excellent Communication skills

- Result Oriented

- Relationship Management

- Problem Solving and Decision Making

- Knowledge of labor law (preferred)

- HR Outsourcing company/firm background

Qualification : MBA - HR or any equivalent degree