Manager - HR Operations & Analytics - BPO/IT

JOB DESCRIPTION

Job Title : HR Operations Manager

Business/Function : Human Resources

Segment HR Operations

Job Summary : This position is for an established professional individual contributor in HR Reporting & Analytics, who works independently with minimal supervision. This role supports portions of analysis within a broader cross-functional project team.

ESSENTIAL JOB RESPONSIBILITIES

Global HR Analytics, Reporting & Presentation

- Contributes to cross-functional project teams by conducting analysis to drive business results; provides advanced analytical support using various HR systems and incorporating many types of employee data.

- Provide intelligent insights on people metrics, reporting & human capital analytics to HR Leaders through monthly reports & dashboard or as need arises

- Ensures the highest of data integrity standards and process standardization to ensure consistent reporting

- Participates on efforts with subject matter experts across HR (COE's, HRBP's, HRSS) to improve overall strategic and operational performance indicators and insights.

- Supports efforts to improve and evolve our reporting & analytics capabilities.

- Supports Human Resources function management in areas of operational metrics and reporting for HR internally.

- Strong team play with colleagues from other COEs, HRSS and HRBP.

Employee life cycle

- Responsible to ensure smooth on-boarding, query resolution & exit management of employees

- POC for managing all HR operations related queries including

- Partnering with vendors for all employee related services

Payroll & Compliances

- Liaison with cross functional teams - Finance, Talent Acquisition, HRBP to ensure timely submission of payroll inputs

- Support in Administration & execution of monthly payroll & statutory compliance

- Address employee queries w.r.t Provident Fund, Professional Tax, LWF, Minimum Wages and other statutory provisions

- Support in all external and internal audits

Attendance Management & Workday

- Maintenance of employee personal records as per statutory guidelines

- Maintain attendance records for all employees in Attendance Management System

- Liaison with managers to ensure attendance management

- Manage employee cycle on Workday

- Train managers for executing task on Workday.

KNOWLEDGE, SKILLS AND ABILITIES

Education:

(degree / diploma) Master's in business administration degree or equivalent with HR or related specialization

Experience At least 7 years of relevant HR Ops & Analytics experience

Knowledge and skills (general and technical)

- Strong proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)

- Excellent Presentation & Communication Skills

- Ability to multi-task and engage with multiple stakeholders

- Ability to handle confidential information with discretion and judgement

- Flexible, ability to work under pressure and understands the challenges of supporting multiple stakeholders local & global.

Internal contacts

(and purpose / nature of relationship) HR Ops leader, HR Leader - MS Global Delivery, GOSS HR Leader, HRBPs, Business Leaders across GOSS, HR Stakeholders in Global MS

External contacts

(and purpose / nature of relationship) Regulatory/Statutory bodies, Banks, Legal consultants, Payroll & compliances Vendor