Operations Manager will be responsible for setting up and leading operations of employee onboarding, grievance handling, payroll management and compliance management teams. He will partner with the management team to analyze hiring requirements, organizational structures, team responsibilities, and utilization trends in order to develop guidelines for each hiring and management of each team member under him. This person will work closely with the Operations Head to understand standard concepts, practices, and procedures within the firm.

- Hire the team of executives and team leaders for employee on-boarding, grievance handling, payroll management and compliance management teams

- Oversee employee onboarding processes to make sure all onboarding formalities are completed timely and correctly

- Coordinate with decentralized onboarding teams in other cities to ensure there are no gaps during new employee onboarding across all the staffing employees on a Pan-India level

- Ensure maintenance of master data and reports, including but not limited to: productivity, employee hours/ overtime, and contract labor tracking and monitoring

- Lead the grievance handling processes and ensure all grievances are closed within 24 hours by the team

- Oversee the payroll management team to ensure all salaries and reimbursements of all the temp staffing employees are disbursed as per the client's timelines

- Lead compliance management team to make sure that we comply with all statutory compliances and all the compliance timelines are met every month

- Contribution to continuous improvement of processes, procedures and systems to ensure efficiency and quality in the team

- Handle any disputes that may arise with the client or employee or both, in coordination with our legal firm

- Gathering feedback on employee performance and customer satisfaction

- Completing employee performance reviews at regular intervals and managing staff recognition and discipline

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