Manager - Healthcare Consulting Operations

Health operations experience is mandatory

- 70% processing/tech check & 30% managerial activities

- Responsible for mentoring a team directly on client deliverables in a transactional and project based environment

- Own accountability by being able to help the teams troubleshoot issues in projects on both technical and business side

- Responsible for driving initiatives within the group and ensuring results with a confined focus on timelines and quality

- Define and drive the standard employee measurement factors like KRAs, mentoring and Project SLAs

- Responsible for handling remote client and SLA management

- Should act as a very strong point of contact for escalations for the entire offshore team for any assigned client deliverables. If there are any issues on the agreed deliverables, then should be able to articulate the same with the right message on the impact analysis

- Define, delegate and monitor the various employee engagement initiatives for the assigned shop viz; R&Rs, SPOT Award System and so on

- Responsible for transition of processes, training of team members, creation of SOPs and other transition documents