Manager - Global Business Development - International Sales - BPO/KPO

Global Business Development Manager - GBDM - International Sales - BPO/ KPO

New Business Development :

- Prospect for potential new clients and turn it into increased business.

- Cold call as appropriate within defined market or geographic area to ensure a robust pipeline of opportunities.

- Having regular connects with potential clients by growing, maintaining, and leveraging existing Client network.

- Identify potential decision makers within the client organization.

- Research and build relationships with new & existing clients.

- Set up meetings between client decision makers and Organisation's practice leaders.

- Work on new Sales Strategies, approaches and pitches along with his/her team.

- Should be smart enough to build business proposal for any new/prospective client basis their requirements, concerns, and objectives.

- Participate in pricing the solution/service.

- Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.

- Use a variety of styles to persuade or negotiate appropriately.

- Present an image of his/her organisation that mirrors with client culture.

Client Retention :

- Present new services offerings to enhance existing relationships.

- Work closely with Account management & Operations team to address customer needs.

- Identify Business Ramp up or growth opportunities within existing accounts/clients.

- Arrange and participate in internal and external client debriefs.

Business Development Planning :

- Attend industry functions, such as association events and conferences, and provide feedback to leadership team on changing or innovative market trends.

- Keep senior management updated on business trends with a view to develop new services, tools & platforms that can help target upcoming/new markets.

- Identify opportunities through Online Marketing campaigns, client references and other networking channels, which will lead to an increase in sales.

- Create USP (unique selling propositions) & differentiators for the organisation, using market & Competitor knowledge.

Management and Research :

- Submit weekly/monthly/quarterly reports for Sales function, and ensure data is accurate.

- Maintain data accuracy while entering and updating, company's CRM or any other sales management system, when used by self or by his/her team.

- Forecast sales targets and ensure they are met by the team.

- Track and record activity on all potential clients and help to close deals to meet Annual Sales target.

- Ensure his/her team members represent the company in the best light while connecting with either existing or potential new clients.

- Should be able to provide business development training and mentoring to new hires in his/her team.

- Should be a quick & smart learner, this role will demand a thorough understanding of the company's capabilities for leading other team members.

- Should be aligned to company's vision & goals.

Education & Professional Experience :

- Graduate/Post Graduate in Business administration (Preferably in Sales & Marketing or International Sales)

- 3-5 years of experience in leading global sales for any Technical product or Service.

- Experience of managing team of 5+ sales resources

Other Skills and Qualifications :

- Strong knowledge of MS Office tools is must.

- Should have Strong - Networking, Persuasion, Prospecting, Public Speaking, research, writing & closing Skills.

Work Timing : 12 pm to 9 pm ( should be flexible to support 24X 7 and support Australia as well as US depending on client calls)