Manager - Fraud Dispute Investigation - BFS

Profile should be sought preferably for Fraud dispute investigation and not purely disputes.

Only male candidates are preferred.

Key Roles & Responsibilities :

- Investigations of unauthorized electronic banking transaction cases.

- Retrieve necessary documents/Information from internal and external stake holders for investigation of disputed cases.

- Identification & Investigations of frauds such as ATM skimming, POS skimming, Vishing, phishing, lost stolen cases, UPI disputes, Net and mobile banking disputes.

- Preparing of investigation reports of the dispute cases and publishing the same bank wise.

- Data preparation on RBI submission

- Liaising with external stake holders such as Mastercard, NPCI, Peer banks & regulatory authorities in case of fraud related instances.

- Taking action on CPP alerts received from NPCI, Mastercard, etc.

If the candidate would have worked on real time monitoring of Debit cards & Internet Banking on monitoring systems such as EMS, VRM, FRM, UPI, RSA, its an added advantage.

In case of misuse identified, then liaise with concerned acquiring bank/merchants to manage reversal/details of the disputed transactions.

- Guiding customers about the Dispute process with respect to the fraudulent transactions identified.

- Analyzing & understanding the major fraud trends going across the market

- Publishing weekly and monthly dashboard and presentation to senior management.