- Drive and advise site classification, amenities, and service levels
- Deliver the designed strategy to achieve the target amenities and service levels for existing sites
- Oversee deployment of Organization Workplace Experience across new and existing facilities projects
- Support and advise on the deployment of workplace relevant IT systems and platforms including CAD, CAFM, and room reservation solutions
- Conduct field studies and onsite space reviews projects
- Check on design consistency (test fit / Concept / BOD) to ensure space and design standards are maintained and employed for projects
- Communicate Workplace Innovation CAR 0 and CAR 1 proposals per project to project lead / project sponsor
- Collect all Pre and Post-occupancy metrics; provide analysis and benchmark data to COE and Regional Leads
- Ensure quarterly regional updates on badge utilization at sites
- Develop short and long term tactical plans and programs for innovation, construction, or alteration of workplace activities based on strategic plans - liaise with COE WE Regional Strategy Leads
- Support effort to ensure workplace needs and contracts / associated operating budgets are defined, established, and met
- Provide consistency and visibility across supply chain and non-supply chain sites
- Collaborate with Make and non-Make stakeholders and EFM customers to obtain Voice of the Customer data to capture service needs
- Liaise with Service Management Lead(s) to ensure supplier deployment of Workplace Experience operational concepts (Activity-Based Workplace, hoteling, concierge, Site Governance Model, etc.)
- Establish framework for site governance
- Leesman bi-annual Survey; identify, engage, coordinate and deploy survey. Present results back to EFM and Biz-lead
- Deployment and Coordination (POC) of MSCI related data from organization to the supplier (for identified sites)
- Manage complexity across a broad region and deliver harmonized services across geographies of varying size, scale, and needs.
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