Manager - Employee Relations - BPO/IT

Play a key role in supporting our compliance with equal opportunity laws, guidelines and policies by investigating and responding to any discrimination and harassment concerns raised within Verizon. For each case, you- ll gather documents and interview those involved to assess the situation and recommend the appropriate response. We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. Your role is critical in making Verizon a place where all types of people can do their best work.

- Reviewing harassment and discrimination complaints and recommending steps to investigate and resolve concerns.

- Preparing clear positioning documents and responses to government requests.

- Conducting investigations including researching, interviewing, analyzing information, and documenting findings.

- Managing cases and ensuring timely response and the advancement towards resolution.

- Providing advice to business leaders on equal opportunity policy.

- Partner with HR business Partners, Ethics & Compliance, Security and Employment Legal teams to ensure that investigations/disciplinary processes are handled in a fair, timely manner consistent with local requirements; assess and document local best practices for investigations, reorgs and performance management; maintain storage and access of this information for internal users

You enjoy digging into the details but don- t lose sight of the big picture. You listen intently and can relate to people from a wide range of backgrounds. You establish rapport easily and maintain positive strong professional relationships in what can sometimes be contentious situations. You are comfortable balancing multiple priorities and meeting deadlines.

You- ll need to have:

- Bachelor's or advanced degree in human resources, industrial/organizational psychology, or an MBA.

- 10 or more years of relevant work experience in Human resources (last assignment or significant experience in the role of Employee Relations/Investigations)

- Experience dealing with employment law principles and conducting and advising on investigations

- Must possess excellent verbal and writing skills and the ability to communicate with senior management.

Even better if you have:

- Understanding of the local employment laws, regulations and policies.

- Demonstrated ability to influence through relationships.

- Experience advising on a wide range of employee relations issues, including reorganizations and performance issues

- Strong analytical and problem-solving skills with ability to organize and analyze data

- Ability to establish strong cross-functional relationships at all levels and geographies