Manager - eCommerce - FMCG

Role : You will be required to work on Expansion of E.Comm CPG product & merchandise. We are seeking an experienced candidate who has handled marketing (preferably brand) and E. Comm assignments.

Responsibilities :

As an E. Comm Manager, your responsibilities are :

Partner Platforms :

- Listing across relevant platforms.

- Managing relationship with partner platforms.

- Achieving E. Comm business goals set by organization.

- Maintaining customer acquisition cost & ACOS.

- Maintaining category & competitor intelligence.

- Working closely with marketing team.

- Aligning a JBP with the partner platforms along with BU marketing team. DTC:

- Delivering on the DTC business plans.

- Maintaining the DTC UI & UeX with support of marketing & tech team.

- Planning & delivering on NPD targets.

- Achieve customer acquisition & retention targets.

- Ensuring agreed AOV, line selling & customer frequency.

- Maintaining Excellent Customer Experience across touchpoints Ordering, payment, updates, packaging and delivery.

- Ensuring minimising and timely resolution of customer concerns.

- Maintain high customer ratings & positive customer feedback.