Manager - Direct & Digital Sales - BFSI

He/She will be responsible for achieving the sales target and maintain quality service standards.

- Annual and Monthly Business Planning

- Exploring new data sources for lead generation and strive to maximize conversions.

- Ensure seamless execution of ongoing campaigns

- Regular training to be imparted to the team

- Ensuring implementation of processes and initiatives for better channel output.

- Achieve the highest standard of call quality parameters through constant training

- Execution of projects for channel efficiency

- Stakeholder management for various aggregators

- Designing effective Rewards and Recognition Plans at Call Center.

- Adherence to audit and compliance as per IRDAI guidelines.

- Interdepartmental coordination for faster processing of cases

Competencies:

- Post Graduation from Tier I/Tier II Business School

- Ability to interact and gain trust in order to maintain a mutually beneficial relationship.

- Ability to comprehend, capture as well as interpret basic customer information

- Ability to manage difficult customer situations, to respond promptly to the needs of the customer and convince the customer positively.