Manager - Digitization Platform

- Responsible for regional digitization process implementation

- Responsible for standardized implementation and usage of standardized digitisation tool,including standard reporting and incident categorization.

- Responsible for digitisation documentation - standardized operating manual and playbook

- Perform gap analysis with current set up and establish a corrective project planning - Continuous improvement and alignment with digitisation targets

- Ensure measurement, reporting and dashboarding related to digitization metrics

- Service manager for digitisation platform - L2 support in coordination with vendor

- Manage relationship with vendor in coordination with global team

- Act as divisional technical and process SPOC working with countries accountable organisation

- Act as divisional technical SPOC for global digitisation centre of excellence

- Build strong relationships to key stakeholders on global and local level with focus on shared planning,effective execution, and change.

- Training and support for countries

- Work closely with digitization key users and business managers in countries to support technically for achievement of local digitization targets

- Training program for digitization key users and business managers in countries

- Technical support for sales and tool roll out including customer facing activities

- Manage audit and control routines, development of gap analysis and corrective actions as appropriate

- Accountabilities and Performance Measures

- Definition and implementation of standardized digitization process

- Support for standardized roll out with digitisation key users and business managers in countries

- Continuous training on standardize process and tool usage for key stakeholders and business managers

- Definition of metrics and internal controls to monitor standardized deployment and usage of the digitisation tool