Manager - Digital Delivery

Job Description:.

The Manager & Digital Delivery will lead the development and enhancement of world-class health wellness and insurance platforms focusing on client and advisor journeys.

The role requires collaboration with SMEs internal/external stakeholders and senior leadership to create innovative solutions addressing key business challenges.

It involves digitizing back-end operations and developing front-end mobile/web applications to drive competitive advantage and deliver personalized products and experiences.

Key Responsibilities:

- Oversee end-to-end conceptualization design development and delivery of digital products and platforms across multiple geographies.

- Drive the entire delivery process including research benchmarking contracting budgeting business case approval legal/compliance/risk management partnerships stakeholder management user story creation platform/app development UAT data analytics documentation go-to-market strategy and project KPI achievement.

- Ensure Agile methodologies are implemented throughout the project lifecycle.

- Serve as a business advisor to technical teams during platform creation.

- Collaborate with engineering teams on platform design and architecture.

- Work cross-functionally with internal/external stakeholders legal compliance risk teams developers and designers to execute the product roadmap.

- Prioritize product features based on business needs and constraints.

- Standardize and modularize processes to enable rapid go-live and expansion to new geographies/products.

- Assess market potential and introduce innovations aligned with business needs.

- Represent the organization in regional and global forums contributing to the innovation agenda.

- Promote digital adoption internally and externally.

- Oversee technology evaluations and selections.

- Maintain error logs diagnose issues and set up monitoring protocols.

- Track platform analytics monitor KPIs and report success metrics.

- Anticipate and manage risks affecting project KPIs scope budget or timelines.

Education/Experience:

Job Requirements:

- Comfortable working with globally distributed teams.

Exp : 7 plus.

- Proven experience managing B2C mobile and web applications.

- Strong knowledge of API structures mobile/web app development SQL cloud technologies (e.g Azure or AWS) full-stack technologies (e.g Java with Angular/React) and BI tools (e.gPower BI or Tableau).

- Proficient in creating wireframes prototypes data flow diagrams and workflows.

- Agile mindset with a strong execution bias.

- Skilled in JIRA Confluence or other product management tools.

- Capable of drawing insights and communicating effectively with both technical and non technical teams.

- Leadership skills to guide project teams and the business community.

- Ability to innovate and modernize traditional back-office processes.

- Strong written and verbal communication skills.

- Detail-oriented with strong analytical and conceptual abilities.

- Ability to balance short-term needs with long-term strategic goals.

- Trustworthy adaptable and capable of working in a dynamic open culture.

- Exceptional interpersonal skills including teamwork facilitation and negotiation.

Soft Skills:

- Innovative mindset.

- Strong problem-solving abilities.

- Strategic thinking.

- Leadership and team management.

- Excellent communication.

- Must have s Agile BI TOOLS.

5 DAYS WORKING.