14/05 Bhumika
Recruiter at Artha Infotech

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Manager - Delivery Center Strategy & Operations - BPO (10-20 yrs)

Chennai Job Code: 697406


Sourcing Guideline:-

Investment banking, MiB operations office and back office IB ops. Need to look at candidates equivalent to VPs with the financial organisation, strong people and client management skills

Education - MBA

- Should be willing to work in different time zone.

- We need only transformation candidates and not delivery services

Job Description: This is a strategic role that aims to streamline the Global Supply and Demand process across Company Operations.

- Overall responsible for Global Supply and Demand process, tools, governance and data management.

- Scope also includes improvement of running processes, implementation of new processes and supporting global team with strategic initiatives / projects.

Overall Job Responsibilities: 

- Operations Strategy and analytics - Business consulting, Performance measurement, Workflow process improvement, Leverage analytics tools to support metrics selection, reporting and data visualization

- Understand overall objectives and business performance targets and support in achieving those targets

- Consult with the Business Leaders in the strategic use of the internal database to achieve business objectives and to improve the effectiveness to support Growth

- Conducting performance review on MIS reports and giving data feedback to the Management

- Driving efficiency across business process improvement by building automation tools, standardization of templates, best practices and knowledge sharing

- Project managing implementation of new processes and all aspects of the analytics / reporting work, ensuring compliance with internal controls, policies, procedures, regulations

- Review outcome of the corrective steps implemented and provide feedback to teams based on the data analysis

- Manages, Handles / Resolves issues relating to the Demand Capacity Tools

- Works with the CIO team for enhancement of tools as and when required

- Drives adherence of tool usage across DCSO organization with Network locations

- Drives metrics on Tool compliance with DCSO Organization across Network Locations

- Delivery of high quality scheduled and adhoc management reporting and analysis for the Operations services

- Provides an analytical framework/strategic

Women-friendly workplace:

Maternity and Paternity Benefits

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