Requirements :

- Degree in Computer Science/equivalent with 12+ years of Experience. MBA (preferable)

- Prior ownership in qualifying complex, secure, scalable software products/applications

- Solid People management & Customer management experience

- Technical capability/knowledge

- Areas of accountability include long-term planning, internal and external communication, project roadmap, issue resolution, change management, process improvement, performance metrics, and customer and partner relationship management.

- Managed a direct staff of 10 -15.

- Prioritized projects with product development team and worked on implementation plan to deploy smoothly. Also ensured proper support documentation of new projects.

- Optimized process workflows to consistently sustain and deliver 90%+ SLA compliance from 70%+ state.

- Manage and lead team towards improving performance against organizational goals by building support strategy for the upcoming year.

- Strategized and executed transition plan for processes between teams and support operations.

- Knowledge in Java, J2ee, Unix/ Linux, SQL.,

- Proven experience with working in fast paced, small teams

- Excellent communication skills, technical mentor, great team player, highly efficient and responsible

- A quick learner and creative problem solver and passion for solving tough problems

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.