Manager - Customer Support - IT

We are looking for a Client Relations Manager to create and nurture long-term relationships with our customers. He/ She will resolve any issues that arise from customers to ensure that they are satisfied with our services.

In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfil them. If you also have a background in customer service and knowledge

Responsibilities :

- Build relationships with key employees among customers.

- Create plans to address clients' business needs.

- Advise clients on creating profitable processes.

- Schedule regular meetings with customers to ensure they are satisfied.

- Act as point of contact for complaints and escalate issues as appropriate.

- Help sales team up-sell or cross-sell services and products.

- Ensure both the company and clients adhere to contract terms.

- Study the competition to find new ways to retain customers.

- Set sales and revenue targets and work diligently to meet them.

- Collaborate with internal teams (e.g. Operations, IT, Training) to address customers' needs.

Required Candidate profile :

- A proven track record of meeting and exceeding targets

- Background in customer service; industry knowledge is a plus

- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Sales force)

- Customer-oriented attitude

- Excellent communication and negotiation skills