We are hiring for a Manager Customer support for a leading Indian Bank contact Centre based out of Hyderabad.

Main Responsibilities :

- Team Management - Managers are in charge of the team leaders and CSEs whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities

- Coaching and Mentoring: - Team Managers are also expected to be great tutors and excellent mentors to their team members

- Goal Setting and Achievement: - team Managers would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too

- Multitasking:- Must be able to handle multiple tasks at the same time without errors and mistakes.

Other Responsibilities :

- Drive Business goals as per Business requirements

- Strong business and stakeholder managing capability. Ability to effectively collaborate with field teams, internal and external

- Proven record of high performance in teams managed or other projects/Role managed

- Very effective Team handling, interpersonal and collaborative skills

- Good MIS and analytics skills

- Work to optimize productivity and efficiency for the entire team

- Ability to handle escalations and diffuse crisis situations .Strong business understanding of Asset, Personal and Business Banking products

- Strong focus on Quality, Revenue, Efficiency and cost management

- Go getter attitude, self-driven and able to work with minimal supervision and deliver expected business outcomes/Service Delivery Standards

- Ability to effectively collaborate with internal and external teams/stake holders.

- Ability to manage challenging situations and go the extra mile.

- Excellent MIS and analytical skills, Ability to effectively collaborate with internal and external teams/stake holders.

- Ability to manage challenging situations and go the extra mile. Think out of the box for improving customer experience

- Strong Verbal and written communication skills

Required skills :

- Excellent written and spoken communication.

- Good understanding of Liabilities/Assets products and processes

- Excellent convincing skills.

- Solutions oriented approach to challenges

- MIS and analytical skills, optimize productivity and efficiency of the team

- Good understanding of Liabilities/Assets/ credit cards products and processes

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