Manager - Customer Success - SaaS Product Startup - US Market

Opportunities with few of the Premium Product startups in Bangalore.

Looking for individuals who have knowledge in Java, HTML and CSS.

Roles Available: Customer Success Manager / Senior Manager customer Success

Looking for individuals with Customer Success experience in the US/UK market with SaaS based Companies ONLY!!

Responsibilities:

- Be the primary point of contact for the customers and continually delight them with a positive, customer-centric attitude.

- Ensure smooth onboarding of new customers.

- Conduct business reviews periodically.

- Work with customers to ensure they are leveraging Product solutions effectively and finding value in our services.

- Work closely with Sales, Support, and other Technical teams to ensure an exceptional customer experience.

- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering.

- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.

- Drive increased product adoption and build customer advocacy.

Qualifications:

- Bachelor's/PG degree and 3 to 8 years of experience in B2B customer-facing roles, such as Customer Success or Account Management.

- Possess strong phone, written and verbal communication skills with excellent presentation skills

- Confident, high energy, self-motivated and a true team player

- Experience working with senior and executive level customer contacts

- Demonstrated ability and desire to work and excel in fast-paced environment

- Excellent multitasking and project management skills

- Basic SEO knowledge

- Well-organized, with a high attention to detail and ability to prioritize

- Proficiency with MS Office.