Customer success manager - SaaS

The Customer Success Manager will be responsible for driving customer adoption and success by providing advice, usage/adoption recommendations, risk identification and mitigation. They will always aim for the highest customer satisfaction, retention and expansion of Humantic AI's footprint, directly resulting in renewal business.

- Responsibilities Taking full ownership of Humantic AI's current customer base

- Managing complete relationships with Humantic AI's customers and owning them post sale to drive success for the customer while working with the Solutions, Sales, Product and Engineering teams within Humantic AI

- Articulating the value of Humantic AI's product to customers on an ongoing basis and conducting reviews, training, usage workshops at regular intervals to drive product adoption

- Minimising churn and creating upsell opportunities

- Defining a lightweight yet efficient process for managing customers and execute on the same

Desired Skills and Experience :

- What Really Matters Exceptional track record of managing mid-size or large enterprise customers at a SaaS startup

- A genuine passion for customers and solving their problems, should be happy to talk to them all day long if necessary

- Ability to understand the sales intelligence space and use the knowledge to solve business problems for the customer

- The kind of values you have as a person

- What Matters A Little Experience in a Sales/ Business Development role in the past

- Understanding of technology and an ability to grasp new technologies fast

- Numbers of years of experience. 2-4 years is an acceptable range.

- More than that is probably a negative thing

- The school that you come from

- The organizations where you have worked earlier

What Does Not Matter :

Your scores and grades in school

Your style of working

Personality Expectations :

- We believe that it takes up a certain type of personality to do a certain kind of role well. We are not a company that believes in playing safe, hence we expect you to be a person who doesn't mind sticking her/his neck out for the customer, if needed. You would have the zeal to improve customer experience continuously and willingness to work on customer issues 24/7 if that is what it comes down to.

- In all likelihood, you would have the ability to understand the pulse of the market so that we can evolve as a truly customer focused organization. You would also have significant empathy for whomsoever you are interacting with but while having the ability to say no when the need be.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.