Manager - Customer Success - SaaS

Roles and Responsibilities:

- Empathize with each and every aspect of the customer experience, putting customers needs first.

- Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.

- Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.

- Spot opportunities for improvements to the product and work with the product team to drive and implement them.

- Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition, teams.

- Partner with the sales team for up-selling and renewals and increase the revenue per customer.

- Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster.

Expectations:

- Must be fluent in English with excellent written and communication skills.

- Strong analytical aptitude.

- Self-motivated and proactive team player to inspire customer loyalty and adoption.

- Bonus: work experience in a customer-facing or customer success related role.

- Bonus: product aptitude or experience.