Manager - Customer Success Operations - EduTech

Job Responsibilities: Customer Success Operations Manager

As a Customer Success Operations Manager at Great Learning, you will serve as an ambassador for our organization. The objective is to foster a feeling of pride and belongingness in the alumni, the student community and corporate partners. You are expected to be a strategic communicator with excellent written communication skills and with a good understanding of appropriate customization for different groups. You will need to become intimately familiar with the processes and use your judgment to engage appropriately. Responsibilities:

Alumni Engagement :

- Map alumni network and create customized communication templates by category.

- Implement initiatives to support alumni in their career goals and enhance their professional stature

- Identify/create content for alumni connect through newsletters, email campaigns & social media

- Design and execute creative alumni engagement events (no staid dinner events at hotel hall - need to design experiences that are helpful to alumni, and that generate goodwill)

- Curate list of alumni who are willing and able to contribute to our programs as faculty, mentors, evaluators, guest speakers and advisors, and recruit them through targeted campaigns

Corporate Engagement :

- Curate network of companies that we should engage as intellectual partners and keep them up to date on developments and milestones at Great Learning through well-designed email campaigns and newsletters.

- Maintaining the job posting portal and closing the loop by following up with recruiters and consultants.

Student Showcase :

- Collect success stories from students and alumni.

- Transcribe success stories based on requirement.

- Work closely with other teams to highlight student and alumni transitions and success.

Additionally, you will also be responsible for other projects aligning with our strategic objectives - all within the purview of maintaining an engaged student and alumni body, as well as external partners.

Relevant Background :

- Qualification: Bachelors / Masters, the degree in communications will be preferred

- Experience: 3-6 years

You will be a great fit if you:

- Are process oriented and have a keen eye to optimize wherever possible.

- Have excellent written communication skills.

- Are proactive at identifying areas of improvement and generating innovative solutions

- Are inspired by concepts like design thinking, customer first and wow user experience

- Do not mind going an extra mile to deliver your outcome, there is no boundary!

- Are digital-savvy with the understanding of PR, social media, events, content creation among others.