- The Manager Customer Success Management will report to the Director, Customer Success and will run the team providing world-class post-sales account management tolargest accounts.

- You will manage the team that directly interacts with our existing clients, identifies ways that service can improve their business and be responsible for demonstrating and driving that value towards customers in the US.

- The CSM Manager will establish excellent cross-functional relationships with other leaders to ensure that all services are deployed in a manageable and supportable way.

- As the platform integrates with many aspects of the Internet and customer infrastructure, a general understanding of Cloud & Network transformation along with Cyber Threats, Internet protocols is required.

- The CSM Manager will play a key role in driving customer success, optimization, and upsell of new business opportunities for US by qualifying and nurturing the installed base in support of our rapidly growing business. It is a SaaS company operating in a high growth market that leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come and grow your career in the Cloud vertical by helping us enable our customers to achieve success.

- The ideal candidate will possess excellent managerial, communication and consultancy skills. A strong track record of success is a must.

- The mission of Customer Success department is to transform the way our customers work, to lead them through their digital transformation, and support their business outcomes.

- Improve Experience for our customers, and their users, to get the best user experience while maximizing security in a global environment. Through world-class technical engagement, and ensuring our customers get the best out of the technology.

- Engagement, a partner with our customers and partners, be their trusted advisors and turn them into raving fans of

Responsibilities/What You Will Do:

- Manage, hire and enable a team of up to 8 CSMs

- Provide input to the organization's strategic initiatives and drive these with the team

- Develop KPIs to support the strategic initiatives

- Establish operational objectives and work plans and delegates assignments to subordinates

- Drive behavior, motivate, and above all, support the existing CSM team - coach them, contribute to customer pursuits, get your hands dirty - whatever it takes.

- Develop the team through training and certification

- Develop and nurture customers to become Brand Ambassadors on behalf of

- Interact with CISOs/Director/Manager Level stakeholders to drive VALUE realization from platform

- Deliver Service Review presentations Onsite to align Zscaler services with customer business initiatives and priorities

- Demonstrate a fundamental understanding of technology and articulate the advantages of our solution against competitors.

- Consistently meet and exceed daily and weekly call goals for providing touchpoints for existing customers

- Work closely with Account Sales teams to help with Upsell/Cross-sell opportunities in existing customers

- Understand customer pain points and help drive escalations by coordinating between Product Management and Support groups.

Qualifications/Your Background:

- Direct management experience with demonstrated effective leadership in terms of improving the supervision of costs, methods, and staffing.

- Experience in a consultancy role involving networking or information security.

- Strong customer management skills during and post-incident response and the ability to influence our clients- choices.

- Ability to interpret security reports to provide actionable improvements for our clients.

- You must be a proven high performer with a solid track record.

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