Manager - Customer Success - IT

Broad Role Description : Manager Customer Success is responsible to work closely with sales to ensure creation and successful closure of opportunities, new product penetration, competition landscaping and increase RMS from existing Large & Medium set of customers

Key Role Deliverables :

- Segment based approach, understanding customer needs based on existing infra and future business requirements, for short-term (Qtr) and long term (12 months)

- Understanding product landscape for Data, Voice, Security, Cloud, Collaboration.

- Creating best possible opportunities for existing Large & Medium set of customers, new products penetration, Competition landscaping & Increase RMS based on assessment of customer's challenges (scoping & solutioning).

- Ring fencing the existing customers through churn management

Right Person (Qualification & Experience):

- Understanding IT footprint of customer.

- Understanding of customer Industry domain including terminologies, past and emerging trends

- Understanding of IT landscape and emerging trends of multiple industries

- Ability to gain a 360 degree overview of the customer business landscape during customer conversation and bridge the gap by navigating customer conversation with TTL offering and increase EPPC

- Understand Customer Life Cycle Management and mine the customer for Data, Voice & Cloud products

- 3 to 4 years of Team handling exposure

- Total Experience of 9 - 14 Years

- Commercial Acumen, experience in Cross Selling & Upselling, Consultative Selling preferrable

- Market Research and Analytical Skills

- Graduate or Post Graduation from reputed university

- Sales Certification on Data, Voice, Cloud will be an added advantage

Personal Attributes :

- Effective Communication, Coordination and Negotiation skills

- Effective team player

- Presentation & Story Telling

- Time Management

- Attention & Eye for details