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30/06 Smitha
Assistant Manager - Talent Acquisition at Beroe Inc

Views:541 Applications:131 Rec. Actions:Recruiter Actions:0

Manager - Customer Success - IT (5-7 yrs)

Bangalore/Chennai Job Code: 1118787

Job Objective :

- Manage and enhance customer user experience on the LiVE.Ai platform

- Monitor and analyse overall account utilization (both LiVE.Ai and Custom MI)

- Gauge opportunities for service enhancement and commercial upsell

- Identify and influence key stakeholders

- Establish ways to improve client user experience

- Secure account renewal

Roles and Responsibilities :

Client Management :

- Identify service enhancement opportunities : Analyse project activity and user experience to establish ways to improve client user experience across product-heavy and service-light accounts globally

- Identify opportunities for account expansion : Analyse project activity and Beroe service portfolio to identify upsell opportunities across product-heavy and service-light accounts globally

- Program Management : Drive client value and success across client accounts

- Strengthen account relationships : Conduct category workshops and support marketing initiatives to broaden and deepen user base within client accounts

- New client engagements : Build & execute engagement launch plans for new clients

- Secure account renewal : Operationally manage small and mid-sized client accounts globally, with an especial focus on product-focused accounts in order to ensure successful renewal

Client Review :

- Regular account reviews with senior client stakeholders

- Ongoing dialogue, relationship with category managers, category value delivery review

- Conduct year-end review with senior stakeholders for contract renewal, cost of program, value delivered

- Drive account planning strategy

Delivery Management :

- Delivery of High Visibility projects for New & Existing clients

- Project Routing : Route client requests based on the complexity of the project from Abi to research teams (Delivery)

- Ensure proactive category support and best practices sharing

Desired Skills and Requirements :

- Excellent Communication & Presentation Skills

- Analytical & Problem solving Skills

- Business Acumen

- Consulting Mind set

Relationship Building : Convincing & Influencing skills

- Open to travel as & when required

- Very strong Excel and PowerPoint skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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