jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
30/06 Smitha
Assistant Manager - Talent Acquisition at Beroe Inc

Views:462 Applications:122 Rec. Actions:Recruiter Actions:0

Manager - Customer Success - IT (5-7 yrs)

Bangalore/Chennai Job Code: 1118787

Job Objective :


- Manage and enhance customer user experience on the LiVE.Ai platform


- Monitor and analyse overall account utilization (both LiVE.Ai and Custom MI)


- Gauge opportunities for service enhancement and commercial upsell


- Identify and influence key stakeholders


- Establish ways to improve client user experience


- Secure account renewal


Roles and Responsibilities :


Client Management :


- Identify service enhancement opportunities : Analyse project activity and user experience to establish ways to improve client user experience across product-heavy and service-light accounts globally


- Identify opportunities for account expansion : Analyse project activity and Beroe service portfolio to identify upsell opportunities across product-heavy and service-light accounts globally


- Program Management : Drive client value and success across client accounts


- Strengthen account relationships : Conduct category workshops and support marketing initiatives to broaden and deepen user base within client accounts


- New client engagements : Build & execute engagement launch plans for new clients


- Secure account renewal : Operationally manage small and mid-sized client accounts globally, with an especial focus on product-focused accounts in order to ensure successful renewal


Client Review :


- Regular account reviews with senior client stakeholders


- Ongoing dialogue, relationship with category managers, category value delivery review


- Conduct year-end review with senior stakeholders for contract renewal, cost of program, value delivered


- Drive account planning strategy


Delivery Management :


- Delivery of High Visibility projects for New & Existing clients


- Project Routing : Route client requests based on the complexity of the project from Abi to research teams (Delivery)


- Ensure proactive category support and best practices sharing


Desired Skills and Requirements :


- Excellent Communication & Presentation Skills


- Analytical & Problem solving Skills


- Business Acumen


- Consulting Mind set


Relationship Building : Convincing & Influencing skills


- Open to travel as & when required


- Very strong Excel and PowerPoint skills

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.