Associate Consultant at CareerNet Technologies
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Manager - Customer Success - IT (1-6 yrs)
Manager - Customer Success - IT - 7 PM to 4 AM Shift Timing
Job Responsibilities :
- Identify, comprehend and clearly articulate clients' requirements to define, analyse and implement an end-to-end solution.
- Analyze and elevate client's engagement with the platform features and capabilities, adoption of the product and create a compelling business case for adopting new features, hence paving way for an upsell or cross-sell.
- Analyze clients- performance and prescribe methodologies for optimal budget management, faster growth, higher conversions and an effective customer engagement.
- Sustain business growth and profitability through excellent account management.
- Collaborate closely with team members, support renewals/ retention and expansion opportunities.
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