Manager - Customer Success - Internet/Online

- Own & lead end-to-end responsibility of Online Order management and Customer Success for SME Online business (being the internal face and custodian of Customer) .

- Improving the customer experience through problem identification and program management of new solutions.

- Ensuring within TAT deliveries by closely working on Logistics, Supplier Operations and Order Management teams

- Develop Online operations strategy and drive the ex- cution while liaisioning with Sales & Category team

- Set-up standard operating processes and drive them that result in improving the key metrics that drive Customer NPS

- Ensuring continuous performance improvement in Online business operations by usingdata and analytics.