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20/02 Saranya
Talent Advisor at Scaling Theory Pvt. Ltd

Views:207 Applications:66 Rec. Actions:Recruiter Actions:1

Manager - Customer Success - Financial Firm (5-8 yrs)

Bangalore Job Code: 1223066

- Build and manage a robust customer excellence team capable of delivering business and excellent service to clients

- Work on Objectifiable KPIs and deliver actionable insights for customer excellence teams as well as manage day-to-day support to improve team performance and quality customer interactions

- Act as a knowledgeable and influential partner with Product, Engineering, operation and Advisory to optimize operational support to clients

- Strategically organize the Support team to align resources and talent to meet organizational goals; including hiring, coaching, retaining and building internal career development to retain exceptional talent

- Ensuring high levels of customer satisfaction and retention

- Follow up on customer queries and handle escalation resolution after internal feedback & discussions

- Coordinating with Internal team members to ensure the resolution of Complaints raised- Actively participate in strategy, planning and organizing work to optimize success criteria Defining and tracking CSAT and other metrics that measure and define success for the entire

- Have an excellent track record of success in scaling Customer Support teams, maintaining SLAs, and being a key player in revenue growth by increasing customer retention and satisfaction

- Must be a proven performer and team player that enjoy challenging assignments in a high-energy, fastgrowing and start-up workplace

- Comfortable working with Heavy Data (for Reports, Dashboards, and Insights)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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