Manager - Customer Success - Enterprise SaaS

Hiring for an Enterprise SaaS product company. Has more than 6000 customers globally including leading names such as PWC, Tata, Maruti, Lenskart, MPL, Swiggy and many others.

Acquired by another unicorn and transforming itself into a B2B payment platform.now scaling even faster.

About opportunity:

To accelerate Organisation's growth further, looking to build the industry's best Account Management team. This role will also involve managing existing Accounts and conducting the up-selling process.

We are looking for someone who:

- Has experience in Account Management and Upselling as well - preferably with a financial product

- Is Excellent in building and nurturing relationships in industry

- Easily collaborates with internal teams (marketing, product, design and operations)

- Has strong interpersonal and communications skills

Role & Responsibilities:

- Managing the entire show of Account Management and supporting clients by providing end-to-end solutions.

- Responsible for New customer acquisition in relevant target segments. Generate and own leads through various initiatives.

- Respond to queries from potential and existing customers, communicate Organisation's value proposition and negotiate deals successfully.

- Understand client needs and address within defined TAT

Personality attributes:

- Customer First, Ability to make positive impact on every interaction, able to understand customer needs and find a solution

- Interpersonal effectiveness and ability to influence

- Excellent sales acumen